Frequently Asked Questions

How long does it take to process and ship my order?

Orders are processed in our warehouse 2-3 days after your payment has been received and deposited into our account. Processing times are the same for each order, regardless of the shipping option chosen. Once your package has left our facility, shipping times vary depending on which shipping method you have chosen. Unfortunately, paying for faster shipping times will not influence the time it takes to process and pack your order. To speed up processing times, we recommend placing orders early Monday morning and sending your e-transfer immediately afterwords, ensuring your order number is included in the notes of your transfer. Our office hours are 9-5 Monday to Friday, so orders placed later in the week may miss the weekend cutoff for being taken to Canada Post.

Why is my order on hold?

When an order is placed, it’s status is seen as ‘on hold’ until your payment has been received and deposited into our account. Your bank should notify you as soon as the transfer has been accepted. Once accepted, your order will be packed within 2-3 days, and the status will be changed to ‘complete’. We will notify you once your order has been completed, and a tracking number will be provided to you in an email from Canada Post.

How to sign up for dispensary membership

To become a dispensary member select the dispensary membership link from the home page or the drop down menu. Complete the form and it will be reviewed and verified by the MOTA staff.

Once your account has been verified an email will be sent the email will be from

Please check your junk mail folder, can take up to 48 hours for account to be verified.

Thank You

How to sign up for personal membership

To sign up for a personal membership you must be 19 years of age or older and be living in Canada. After you select the personal membership option from the drop down menu or by following the link on the homepage, you will be directed to the membership form. Please complete the form in its entirety including 2 clearly scanned pieces of ID.

The staff at MOTA will then review your application and send a verification email that will allow you change your password and access your account, the email will be from

Please check your junk mail for this verification email, it may take up to 24 hours for your application to be processed thank you

My tracking number does not work. Help

We will email your tracking number before it has been scanned in at the post office. Until it has been scanned in, your tracking number will not be trackable on the Canada Post website.

Please wait until the end of the day and your tracking number should appear correctly. If it does not, please email and we will look into it.

What happens if I don’t get my package

If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

How will my order be packaged

Your order will be discretely packaged and vacuum-sealed to protect and maintain your privacy. We ship using Xpresspost mailers or nondescript boxes with no indication of what is inside.

What’s the minimum amount I can order

For retail orders we do not have a minimum .  Wholesale orders have a minimum of 500 dollars not including GST or shipping fees.

What will happen to my order if I don’t submit payment

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 7 days, your order will be canceled.

How do I send an Interac E-transfer

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

Google is a great tool and if you search “your bank name” + Interac E-transfer in, you should easily find instructions on how to send a transfer with your financial institution.

For information on sending an E-transfer, please contact your bank or

What methods of payment do you accept

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received.If you are new to Interac E-transfers, please visit

What are your working hours

We are in the shop and answering emails 5 days a week from 9:30 am PST through 5 pm PST.

When will my order ship


*Please note that it can take up to 40 minutes for us to receive your E-transfer.

Is it safe ordering with MOTA

We’re one of 120+ dispensaries in Vancouver (over 300 in Canada) that are NOT operating under the federally-approved medical marijuana system. To qualify under the federal system, you’ll need to get a doctor’s approval and Health Canada’s permission to purchase from one of the 26 licensed producers. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

There are about 20 mail order marijuana sites in Vancouver. Vancouver has been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

That being said, there is still a risk on both ends as we are not working with any federal approval.


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